Overview
Refund and Returns Policy
At Rebornvision, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our refund and returns policy below.
1. Eligibility for Returns:
- Time Frame: Returns must be initiated within 30 days of receiving the product.
- Condition: Items must be returned in their original condition, unused, and in the original packaging with all tags and labels attached.
- Exceptions: Customized products and items with personalized branding are non-refundable unless there is a manufacturing defect or error.
2. Initiating a Return:
- Contact Us: To initiate a return, please contact our customer service team at [insert contact email or phone number] with your order details and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
3. Return Shipping:
- Responsibility: The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
- Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refund Processing:
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges:
- Defective or Damaged Items: We replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team with your order details.
- Non-Defective Items: For exchanges of non-defective items, please follow the return process and place a new order for the desired item.
6. Non-Returnable Items:
- Customized Products: Custom-made products with personalized branding are non-returnable unless there is a manufacturing defect.
- Gift Cards: Gift cards are non-returnable and non-refundable.
7. Refund Delays:
- Bank Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- Further Steps: If you’ve done all of this and you still have not received your refund yet, please contact us at [insert contact email or phone number].
8. Contact Us:
If you have any questions or concerns about our refund and returns policy, please contact our customer service team at [insert contact email or phone number]. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Eyewearbeyond. We appreciate your business and are committed to providing you with high-quality eyewear and excellent customer service.
